Shipping Policy – ShapeShout
At ShapeShout, we’re committed to delivering your order quickly, safely, and reliably. Our goal is to make the shipping process simple and transparent so you always know when to expect your items.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday (excluding holidays). Once your order has been prepared and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times depend on your location.
United States
Estimated delivery: 7–12 business days
United Kingdom
Estimated delivery: 6–10 business days
Canada
Estimated delivery: 8–12 business days
Australia
Estimated delivery: 7–12 business days
Please note that delivery times may vary slightly due to customs processing, weather conditions, or high demand periods.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
From time to time, ShapeShout may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
You can use this number to track your package through the shipping carrier’s website and monitor the delivery progress.
International Shipping
ShapeShout proudly ships to customers worldwide. International orders may be subject to customs duties or import taxes depending on your country’s regulations.
These charges are determined by the local customs authority and are the responsibility of the customer.
Delays & Unexpected Issues
While we strive to deliver orders within the estimated timeframe, delays can occasionally occur due to factors beyond our control, such as:
customs inspections
weather disruptions
carrier delays
high seasonal demand
If your order experiences an unusual delay, our support team will be happy to assist you.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please contact our support team within 7 days of delivery.
We will work with the shipping carrier to resolve the issue and ensure you receive the assistance you need.
Contact Our Support Team
If you have any questions about shipping, delivery times, or order tracking, our customer support team is here to help.
📧 support@shapeshout.com
We aim to respond to all inquiries within 24–48 hours.
