At ShapeShout, we want you to feel confident with every purchase. If you are not completely satisfied with your order, we are here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must meet the following conditions:
Unworn and unused
In original condition
In the original packaging
With all tags attached
For hygiene reasons, certain shapewear items may not be eligible for return if the protective seal has been removed.
How to Start a Return
To initiate a return, please contact our support team with the following information:
Your order number
The item(s) you wish to return
The reason for the return
Our support team will provide instructions on how to send your item back.
📧 support@shapeshout.com
Refunds
Once your returned item has been received and inspected, we will notify you about the approval of your refund.
If approved, your refund will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear on your statement depending on your bank or payment provider.
Exchanges
If you need a different size or replacement item, we recommend contacting our support team.
We will do our best to assist you with an exchange depending on product availability.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include photos of the item and your order number so we can quickly resolve the issue.
Our team will arrange a replacement or refund where applicable.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Shipping fees are non-refundable.
Late or Missing Refunds
If you have not received your refund yet:
1.Check your bank account again
2.Contact your credit card provider
3.Contact your bank as processing times may vary
If you have completed these steps and still have not received your refund, please contact our support team.
Contact Us
If you have any questions about returns or refunds, our support team is happy to help.
📧 support@shapeshout.com
We aim to respond within 24–48 hours.
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