Welcome to the ShapeShout FAQ page. Here you'll find answers to the most common questions about our shapewear, sizing, shipping, and returns.
If you still need help, our support team is always happy to assist.
Orders & Payments
How do I place an order?
Simply choose your desired shapewear product, select your size, and add it to your cart. Once you’re ready, proceed to checkout and follow the secure payment process.
What payment methods do you accept?
ShapeShout accepts major credit and debit cards as well as other secure online payment methods available at checkout.
All payments are processed through secure encrypted payment systems to protect your information.
Can I cancel or change my order?
If your order has not yet been processed for shipping, our support team may be able to assist with changes or cancellations. Please contact us as soon as possible after placing your order.
Shipping & Delivery
How long does shipping take?
Delivery times depend on your location.
United States: 7–12 business days
United Kingdom: 6–10 business days
Canada: 8–12 business days
Australia: 7–12 business days
Processing time is typically 1–3 business days.
Do you provide order tracking?
Yes. Once your order ships, you will receive a tracking number by email so you can follow your package until it arrives.
Do you ship internationally?
Yes. ShapeShout ships to many countries around the world. Shipping times and availability may vary depending on your location.
Product & Sizing
How do I choose the right shapewear size?
We recommend checking the ShapeShout Size Guide before ordering. The guide helps you select the correct size based on waist, hip, and bust measurements.
If you're between sizes, choosing the larger size is usually more comfortable.
Can shapewear be worn all day?
Yes. Modern shapewear like the ShapeShout bodysuit is designed with breathable fabric and flexible compression so it can be worn comfortably throughout the day.
Will shapewear show under clothing?
Our shapewear is designed with seamless construction to stay invisible under most clothing, including dresses and fitted outfits.
Returns & Refunds
What is your return policy?
ShapeShout offers a 30-day return policy for eligible items in unused condition with original packaging.
For full details, please visit our Returns & Refund Policy page.
What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact our support team within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue quickly.
Contact & Support
How can I contact ShapeShout?
You can reach our customer support team via email:
📧 support@shapeshout.com
We aim to respond to all inquiries within 24–48 hours.
Do you offer customer support for sizing or product questions?
Yes. Our support team is happy to assist with sizing guidance, product details, or order questions.
Still Have Questions?
If you didn't find the answer you're looking for, please contact our support team and we'll be happy to help.
📧 support@shapeshout.com
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